• Job Tracking ID: 512785-550603
    • Job Location: Schofield, WI
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Part-Time/Regular
    • Date Updated: July 31, 2017
    • Years of Experience: Up to 2 Years
    • Starting Date: August 7, 2017
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Job Description:

Job Title: Product Program Specialist (Part Time)

Department: Product Program (a division of Member Support)

Reports to: Product Program Manager

Classification: Hourly, Non-Exempt (Approximately 20-25 hours per week)

Pay Grade: H5 ($14.50 - $18.97 / hour)

Desired Location: Schofield (Wausau)

Job Summary:

The Product Program Specialist is responsible to assist in the coordination, planning, organizing and implementation of the council product sale program strategies and campaigns. She/he works collaboratively with members of the Member Support team as well as cross-functionally with other departments to ensure achievement of the goals of the Girl Scouts of the Northwestern Great Lakes.

Essential Duties and Responsibilities:

  1. Works in collaboration with the Product Program Manager to develop creative product program activities.
  2. Oversees core volunteer base to facilitate activities, gain support for product program operations, problem-solve, and provide outstanding communication.
  3. Develops curriculum and provide training for product program volunteers. Ensure staff receives comprehensive training for each product program.
  4. Supports council functions through promotion of council sponsored activities. Promote the Girl Scout culture of philanthropy by cultivating and building relationships with donors.
  5. Provides administrative support and coordination of department initiatives.
  6. Follow up with new volunteer members to ensure completion of required training modules.
  7. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scouts message of pluralism and diversity to members of the council.
  8. Answers, problem-solves, manages and responds appropriately to all inquiries including but not limited to email, phone and walk-in customers.

Competencies and areas of expertise may include:

  • Interpersonal Relations - establishes rapport with others at all organizational levels; respects others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogue with others; has demonstrated ability to market the Girl Scout value proposition through a variety of communication venues including in person, phone, and online.
  • Self-management and self-assurance - assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; a self-starter who seeks developmental opportunities; sets and achieves goals; works independently. Has confidence to prepare for conversations and visits with potential members/customers by gathering key information and setting strong objectives to achieve successful outcomes.
  • Customer Responsiveness - seeks and acknowledges the views and ideas from customers (for example, internal and external); identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement. Demonstrates comfort in presenting the value behind solutions in a way that resonates with what is most important to the members/customers of the organization.
  • Active Listening - ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with members/customers and identify needs.
  • Conflict Management - ability to anticipate, prevent, and resolve conflicts while maintaining productive working relationships (for example, with customers, vendors, or coworkers); distinguishes between disruptive conflict and constructive differences; identifies common interests to resolve differences
  • Oral and Written Communication abilities (i.e. In person, verbal, written, and/or phone); expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
  • Project Management - formulates short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks; identifies outcome measures at beginning of project
  • Technical computer skills in Microsoft Office including Word, Excel, and Outlook, customer relationship management systems, and social networking.
  • Volunteer Relations - understands the functions of volunteers; demonstrates flexibility to meet with volunteers; effectively delegates responsibility; monitors use of volunteers within existing constraints and guidelines; recognizes volunteer accomplishments; works effectively with volunteers.

Judgment and Decision-Making - recognizes when immediate action is required and when sufficient information has been obtained to make a decision; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problems.

Experience and Skills:


  • High school diploma required. 2+ years’ experience in sales/marketing preferred.
  • Ability to take initiative, to organize and implement a multi-faceted work load with minimum supervision and function well as a member of a team.
  • Experience in bookkeeping/receipting. Understanding of budget development and general financial/administrative practices; computer literate with familiarity with word processing, spreadsheets and database management preferred.
  • Ability to prioritize work, train and delegate to others.
  • Valid driver’s license, good driving record and reliable transportation. Regular travel between council locations.
  • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit and/or stand for long periods, and operate office equipment manually. The employee must be able to occasionally lift and/or move up to 25 pounds.

* Girl Scouts of the Northwestern Great Lakes, Inc. requires membership in the Girl Scouts.


When you work for Girl Scouts of the Northwestern Great Lakes, you are given a unique opportunity to share your professional skills toward a worthwhile mission. The satisfaction of knowing that your contributions make a real difference in the lives of girls and their families in your own community brings true workplace enjoyment.

Organizational Culture

Girl Scouts is an organization with a solid history and a growing future. To work with GSNWGL means reaching your full potential in a dynamic and diverse environment. We value flexibility, teamwork, and a strong work ethic. With our large geography, we communicate in person and through phone, computer, and video conference technology.