Job Title: Product Program Specialist (Part Time)
Department: Product Program (a division of Member Support)
Reports to: Product Program Manager
Classification: Hourly, Non-Exempt (Approximately 20-25 hours per week)
Pay Grade: H5 ($14.50 - $18.97 / hour)
Desired Location: Schofield (Wausau)
The Product Program Specialist is responsible to assist in the coordination, planning, organizing and implementation of the council product sale program strategies and campaigns. She/he works collaboratively with members of the Member Support team as well as cross-functionally with other departments to ensure achievement of the goals of the Girl Scouts of the Northwestern Great Lakes.
Essential Duties and Responsibilities:
- Works in collaboration with the Product Program Manager to develop creative product program activities.
- Oversees core volunteer base to facilitate activities, gain support for product program operations, problem-solve, and provide outstanding communication.
- Develops curriculum and provide training for product program volunteers. Ensure staff receives comprehensive training for each product program.
- Supports council functions through promotion of council sponsored activities. Promote the Girl Scout culture of philanthropy by cultivating and building relationships with donors.
- Provides administrative support and coordination of department initiatives.
- Follow up with new volunteer members to ensure completion of required training modules.
- Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scouts message of pluralism and diversity to members of the council.
- Answers, problem-solves, manages and responds appropriately to all inquiries including but not limited to email, phone and walk-in customers.
Competencies and areas of expertise may include:
- Interpersonal Relations - establishes rapport with others at all organizational levels; respects others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogue with others; has demonstrated ability to market the Girl Scout value proposition through a variety of communication venues including in person, phone, and online.
- Self-management and self-assurance - assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; a self-starter who seeks developmental opportunities; sets and achieves goals; works independently. Has confidence to prepare for conversations and visits with potential members/customers by gathering key information and setting strong objectives to achieve successful outcomes.
- Customer Responsiveness - seeks and acknowledges the views and ideas from customers (for example, internal and external); identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement. Demonstrates comfort in presenting the value behind solutions in a way that resonates with what is most important to the members/customers of the organization.
- Active Listening - ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with members/customers and identify needs.
- Conflict Management - ability to anticipate, prevent, and resolve conflicts while maintaining productive working relationships (for example, with customers, vendors, or coworkers); distinguishes between disruptive conflict and constructive differences; identifies common interests to resolve differences
- Oral and Written Communication abilities (i.e. In person, verbal, written, and/or phone); expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
- Project Management - formulates short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks; identifies outcome measures at beginning of project
- Technical computer skills in Microsoft Office including Word, Excel, and Outlook, customer relationship management systems, and social networking.
- Volunteer Relations - understands the functions of volunteers; demonstrates flexibility to meet with volunteers; effectively delegates responsibility; monitors use of volunteers within existing constraints and guidelines; recognizes volunteer accomplishments; works effectively with volunteers.
Judgment and Decision-Making - recognizes when immediate action is required and when sufficient information has been obtained to make a decision; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problems.