• Job Tracking ID: 607221
    • Job Location: Green Bay, WI
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: February 15, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: February 12, 2018
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Job Description:

POSITION: Retail Shop Specialist

TYPE: Non-Exempt($12.50 - $16.00 per hour)

REPORTS TO: Customer Care & Retail Manager


POSITION SUMMARY:  Professional position with the responsibility and accountability for retail functions at a Service Center location in the council.  Provide resources through great customer service for both internal and external customer base.


  1. Maintain customer service standards in accordance with the council policy.  Be committed to promoting and maintaining the highest quality of customer service and customer satisfaction at every level of the organization, in accordance with the values and ideals of the Girl Scout Promise and Law.  Provide customer service using understanding of Girl Scout merchandise and pathways.
  2. Use point of sale system in performing retail functions/tasks to include but not limited to: cash register sales, returns and exchanges, store to store and inter-store transfers, ordering and receiving of inventory, opening and closing routine, end of month reporting, filling mail/fax/email/phone or troop leader orders and receipting for other departments.
  3. Create and maintain a crisp visual presentation.  Ensures the sales floor and backroom are organized, clean and neat.
  4. Maximize use of peak zone area in order to drive profitable sales growth.
  5. Create a consistency of high focus to ensure exceptional customer experiences.
  6. Create traffic driver events for assigned service center shop location with the possibility of replicating in other shop locations.  Assist and implement promotional materials in shops/portable shops.
  7. Analyze business numbers to determine strengths and opportunities on a monthly basis.
  8. Support Council functions through promotion of Council sponsored activities. Extended hours may be needed on occasion to support program events, meetings, trainings, etc.
  9. Promote Girl Scout culture and philanthropy by cultivating and building relationships with donors.
  10. Demonstrates personal flexibility, adaptability and resilience in all aspects of the role.
  11. Fosters effective cross departmental communication and relationships to support the organization.

Experience and Skills:


  1. High School diploma required and relevant experience.
  2. Exceptional internal and external customer service skills
  3. Excellent time management skills; ability to take initiative to solve problems and work with minimal supervision while functioning as a team member.
  4. Experienced inventory management, purchasing, ordering and Microsoft Excel.
  5. Demonstrated proficiency with point of sale systems and merchandise display
  6. Exercise independent judgment and discretion when handling potentially confidential or sensitive matters.
  7. Pluralistic in actions and attitude.
  8. Valid driver’s license with good driving record and reliable transportation.
  9. Accurate, organized, and detail-oriented, with ability to work under pressure while shifting priorities in response to changing needs.
  10. Able to bend, lift and reach overhead. Must be able to lift up to 40lbs. to perform job duties.

* Girl Scouts of the Northwestern Great Lakes, Inc. requires staff members become Girl Scout members.


When you work for Girl Scouts of the Northwestern Great Lakes, you are given a unique opportunity to use your professional skills toward a worthwhile mission. The satisfaction of knowing that your contributions make a real difference in the lives of girls and their families in your own community brings true workplace enjoyment.


GSNWGL offers a generous benefit program. As a human service organization we recognize that our staff benefit from flexibility, generous paid time off, and the ability to occasionally work from home.

GSNWGL’s basic benefits for full-time staff include:

  • Medical, dental, and vision plans
  • Short-term disability
  • Life insurance
  • Employee assistance program
  • 403(b) plan with matching dollars for employees who work for GSNWGL for over a year

Paid time off is also available for all GSNWGL staff working more than 20 hours per week, and our offices are closed on major holidays. Each summer we amend our hours to have half-day Fridays and we close our offices between Christmas Eve and New Year’s Day to allow staff to spend time with their families.

Organizational Culture

Girl Scouts is an organization with a solid history and a growing future. To work with GSNWGL means reaching your full potential in a dynamic and diverse environment. We value flexibility, teamwork, and a strong work ethic. With our large geography, we communicate in person and through phone, computer, and video conference technology.

Diversity & Inclusion

GSNWGL and GSUSA have a policy of inclusion and acceptance, which promotes diversity in all its categories. Diversity has been a core value of the organization since its founding in 1912. Girl Scouts of the USA and GSNWGL value diversity and inclusiveness and do not discriminate or recruit on the basis of race, religion, ethnicity, sexual orientation, socioeconomic status, national origin, or physical, social, emotional, or developmental disability. Girl Scouts provides settings that enable us to serve girls in an emotionally and physically safe environment, allowing them to learn leadership skills and develop the confidence and character to serve as examples to their community.